David Silversmith, a web thought leader we saw on eBay a long time ago, tells the story this morning of some pretty strange customer service interaction regarding an issue between the web giant and its PayPal subsidiary.
The issue dealt with Silversmith identifying fraud and how eBay pushed the resolution process through its subsidiary back to him.
Silversmith, who knows startups, online and service as well as anyone out there, detailed the eBay customer misadventure in his Internet Muse blog today. If you're not subscribing there, you should really consider doing so.
Labels: customer service, eBay, PayPal
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